Terms and Conditions

DULUXE, registered with the Chamber of Commerce in Zwolle under number 88889874 and located at Zwolsedijk 16E, 8061 RD Hasselt, NETHERLANDS. All texts, orders and agreements are subject to Dutch law.
Article 1: General
1.1 In these Purchase Conditions the following definitions apply: 'DULUXE' or 'duluxe.nl Internet-Shop': DULUXE; customer: the (potential) customer of DULUXE goods and/or services; 'confirmation': the confirmation of receipt, as described in articles 2.2 and 3.1; 'Conditions of Purchase': these Conditions of Purchase.
1.2 These Purchase Conditions apply to all offers, orders and agreements from DULUXE. By concluding an agreement between the customer and DULUXE through the procedure described in these Purchase Conditions, the customer expressly accepts these conditions.
1.3 All rights and claims, as stated in these Purchase Conditions, and in any further agreements stipulated on behalf of DULUXE, are also stipulated on behalf of intermediaries and other third parties engaged by DULUXE.
1.4 Deviations from these Purchase Conditions are only valid if they have been expressly agreed in writing with DULUXE.
1.5 If any provision(s) of these Purchase Conditions is/are void or annulled, the other provisions of these Purchase Conditions will remain in full force and effect. DULUXE and the customer will then enter into consultation in order to agree on a new provision(s) to replace the void or voided provision(s), taking into account as much as possible the purpose and scope of the void or voided provision(s). are taken into account.
1.6 DULUXE has the right to change these Purchase Conditions and the content of the DULUXE website at any time.
Article 2: Offers and agreements
2.1 All offers made on the DULUXE website are without obligation, even if they contain a term of acceptance. DULUXE reserves the right to withdraw offers at any time. All offers are subject to availability. Price changes are reserved at all times.
2.2 An agreement between DULUXE and the customer is concluded after the customer:
has placed an order on the DULUXE website by fully and correctly completing the order form on the DULUXE website; the customer has subsequently clicked on the 'Checkout' icon on the DULUXE website; the customer subsequently confirms that the information provided by the customer is correct and has the customer's payment processed by clicking on the 'Send order' icon on the DULUXE website, followed by DULUXE at the e-mail address has received confirmation from the customer that DULUXE has received the customer's order (the confirmation of receipt).
2.3 The agreement contains all agreements made between the customer and DULUXE and replaces all previously made agreements, arrangements and/or arrangements between the customer and DULUXE.
2.4 Unless proven otherwise, DULUXE's administration serves as proof of orders placed and payments made by the customer to DULUXE and of deliveries made by DULUXE. DULUXE recognizes that electronic communications can serve as evidence. By accepting the Purchase Conditions, the customer also acknowledges this.
2.5 The confirmation of receipt will in any case state the following information:
a description of the product purchased by the customer and the number of products purchased by the customer; the price of the product; customer data such as name, customer number, home address, address to which the product is sent, billing address (if different from the customer's home address and/or delivery address) and e-mail address and telephone number of the customer; the order number of the agreement; the e-mail address and/or telephone number of the DULUXE department, where the customer can go with questions regarding the order.
Article 3: Prices/rates and payment
3.1 All prices for the goods offered are in Euro and include sales tax (VAT) and other levies imposed by the government, unless otherwise stated or agreed in writing. Handling and shipping costs are exclusive and are stated separately. 3.2 All invoices must be paid by the customer, without discount or compensation, within fourteen (14) working days after the invoice date, unless otherwise agreed in writing. 3.3 If the payment term is exceeded, DULUXE is entitled to charge the customer an interest of 1% per month from the due date of the invoice, whereby part of a month is counted as a whole month. DULUXE will send a reminder if the payment term is exceeded. 3.4 If, even after sending the reminder, the customer has not paid, has not paid in full or has not paid before the payment deadline set in the reminder, DULUXE has the right to charge the customer for its extrajudicial (collection) costs. The customer is also obliged to pay legal costs actually incurred, insofar as any legal costs order results in a lower amount. 3.5 In the event of non-compliance by the customer with what has been agreed regarding payment, DULUXE is entitled to terminate the agreement extrajudicially with immediate effect or to suspend its obligations, and is also entitled to refuse the customer access to the DULUXE system without giving reasons. .
Article 4: Delivery/delivery times
4.1 Deliveries only take place within the Netherlands, unless otherwise stated on the DULUXE website.
4.2 The delivery time is normally a maximum of five (5) working days, unless otherwise stated on the DULUXE website. The delivery times are an indication and not a deadline.
4.3 The delivery period of the product is a maximum of thirty (30) working days, unless otherwise stated in the agreement between the customer and DULUXE.
4.4 If the agreed delivery period is exceeded by DULUXE, DULUXE will immediately inform the customer in writing (by letter or e-mail). In that case, the customer has the option to terminate the agreement with DULUXE by notifying DULUXE in writing (by letter or e-mail).
4.5 Any payments made by the customer in the context of the previous article will be refunded to the bank or giro account of DULUXE as soon as possible, but in any case within fourteen (14) working days after DULUXE has received the request for termination of the agreement. the customer.
4.6 The delivery times stated by DULUXE will not be regarded as deadlines, unless expressly agreed otherwise.
4.7 Delivery takes place at the place and time that the goods are ready for shipment to the customer.
4.8 DULUXE reserves the right to make partial deliveries to the customer, whereby an order is made in two or more shipments.
Article 5: Force majeure and/or special circumstances
5.1 DULUXE is not obliged to fulfill any obligation towards the customer if it is prevented from doing so as a result of a circumstance that is not its fault, nor for which it is responsible under law, legal act or generally accepted standards.
5.2 Circumstances as referred to in Article 5.1 may include: a business disruption, a disruption in the energy or material supply, transport delays, a strike and failure or failure to deliver on time by suppliers.
Article 6: Retention of title
6.1 All goods delivered to the customer remain the property of DULUXE until all amounts owed by the customer for the goods delivered under the agreement have been paid in full to DULUXE.
Article 7: Risk
7.1 The risk during the transport of the product ordered by the customer is for DULUXE. At the time of delivery of the product, or the time that can reasonably be regarded as delivery, the risk of the product passes to the customer, except for liabilities that cannot legally be assumed by DULUXE.
Article 8: Intellectual and industrial property rights
8.1 The customer must fully and unconditionally respect all intellectual and industrial property rights that apply to the goods delivered by DULUXE.
8.2 DULUXE does not guarantee that the goods delivered to the customer do not infringe any intellectual and/or industrial property rights of third parties. DULUXE accepts no liability in the event of any claim from third parties based on the assertion that an item delivered by DULUXE infringes any right of a third party.
Article 9: Orders/communication
9.1 DULUXE is in no way liable for misunderstandings, damage, delays or ambiguities in orders and communications as a result of the use of the internet or any other means of communication in the traffic between the customer and DULUXE, or between DULUXE and third parties, insofar as this relates have on the relationship between the customer and DULUXE.
Article 10: Right of withdrawal
10.1 After receiving the ordered product, the customer has the right to terminate the agreement with DULUXE within 30 days of receipt of this product, without having to give a reason.
10.2 If the customer wishes to exercise the right of withdrawal as described in article 10.1 of these conditions, the customer must notify DULUXE in writing (via e-mail, letter or fax). The customer must return the product - after consultation with DULUXE - to the return address designated by DULUXE. In this case, the customer bears the costs and risk of shipping.
10.3 If the customer has already made payments at the time that the customer has terminated the agreement with DULUXE in accordance with Articles 10.1 and 10.2 of these Purchase Conditions, DULUXE will refund these payments to the customer within fourteen (14) working days after receipt of the returned product.
10.4 DULUXE reserves the right to refuse returned products or to credit only part of the amount already paid if there are suspicions that the product has been opened, used, or damaged due to the actions of the customer (other than by DULUXE or the supplier of the product).
10.5 If a product is returned and DULUXE is of the opinion that the product has been damaged as a result of the customer's actions or negligence, or is otherwise at the customer's risk, DULUXE will inform the customer of this in writing (via fax, letter or email). DULUXE has the right to deduct the depreciation of the product as a result of this damage from the amount to be refunded to the customer.
Article 11: Guarantees
DULUXE offers a warranty on the delivered products, as determined by the manufacturer. This warranty does not affect the customer's statutory rights.
Article 12: Complaints
12.1 DULUXE takes all complaints regarding delivery, quality, condition of the product or other complaints seriously.
12.2 Customers must submit their complaints to the DULUXE Support department (the contact details of this department are stated elsewhere in these Purchase Conditions).
12.3 DULUXE strives to resolve complaints within ten (10) working days and will inform the customer of this in writing (via fax, letter or e-mail).
Article 13: Personal data
13.1 The personal data provided by the customer will be included in a file. This data is used for the execution of the customer's order.
13.2 Unless otherwise indicated by the customer, the customer's data will be included in a central DULUXE file. This data is used to keep the customer fully informed about DULUXE products and services. The processing of customer data takes place in accordance with applicable laws and regulations.
13.3 The customer has the right to inspect the data that DULUXE has stored about them. If the information provided is incorrect, the customer has the right to request changes.
Article 14: DULUXE Support Department.
All correspondence regarding these Purchase Conditions should be addressed to:
Zwolsedijk 16E, 8061 RD
email: info@duluxe.nl
Article 15: Other provisions
15.1 If the customer notifies DULUXE of a change of address in writing, DULUXE is entitled to send all orders to this address until the customer has provided a new address.
15.2 Any deviations from these General Terms and Conditions that are tacitly or otherwise permitted by DULUXE for a short or longer period of time do not affect DULUXE's right to demand strict compliance with the General Terms and Conditions. The customer cannot derive any rights from this.
15.3 DULUXE reserves the right to use third parties for the execution of orders.
Article 16: Applicable law and dispute resolution
16.1 Dutch law applies to all offers, orders and agreements from DULUXE.
16.2 Disputes between DULUXE and the customer will be submitted to the competent Dutch court in Amsterdam.
These Terms and Conditions are effective from 02/2024 and are subject to change without prior notice.