FAQ
Frequently Asked Questions (FAQ) - DULUXE
1. What kind of products does Duluxe sell?
Duluxe is a webshop specialized in beauty products. You will find a wide range of skin care, make-up, hair care, and accessories from top brands.
2. How can I place an order?
Placing an order is easy. Select your desired products, add them to your shopping cart and follow the steps in the checkout process. You can pay with different payment methods, such as iDEAL, credit card and Klarna.
3. How quickly will my order be delivered?
Orders within the Netherlands are usually delivered within 1-3 business days. For international shipments, delivery time may vary.
4. What are the shipping costs?
We offer free shipping for orders over a certain amount. For orders under this amount, shipping costs will be calculated during the checkout process.
5. Can I return my order?
Yes, you can return your order within 14 days of receipt. The product must be unused and in its original condition. Due to hygiene, we unfortunately cannot accept used items for return. Please contact our customer service for questions.
6. How can I track my order?
Once your order has been shipped, you will receive an email with a track & trace code. This allows you to track the status of your order.
7. Do you offer gift cards?
Yes, we offer digital gift cards that you can use for any product in our webshop. Ideal as a gift for friends or family!
8. How do I sign up for the newsletter?
You can sign up for our newsletter via the home page. This way you will always be informed about new collections and exclusive offers.
9. Are there any promotions or discounts available?
We regularly offer special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay up to date with the latest offers.
10. How do I contact customer service?
You can contact us by email at info@duluxe.nl or by filling out the contact form on our website. We aim to respond within 24 hours.
Do you have another question? Don't hesitate to contact our team!
1. What kind of products does Duluxe sell?
Duluxe is a webshop specialized in beauty products. You will find a wide range of skin care, make-up, hair care, and accessories from top brands.
2. How can I place an order?
Placing an order is easy. Select your desired products, add them to your shopping cart and follow the steps in the checkout process. You can pay with different payment methods, such as iDEAL, credit card and Klarna.
3. How quickly will my order be delivered?
Orders within the Netherlands are usually delivered within 1-3 business days. For international shipments, delivery time may vary.
4. What are the shipping costs?
We offer free shipping for orders over a certain amount. For orders under this amount, shipping costs will be calculated during the checkout process.
5. Can I return my order?
Yes, you can return your order within 14 days of receipt. The product must be unused and in its original condition. Due to hygiene, we unfortunately cannot accept used items for return. Please contact our customer service for questions.
6. How can I track my order?
Once your order has been shipped, you will receive an email with a track & trace code. This allows you to track the status of your order.
7. Do you offer gift cards?
Yes, we offer digital gift cards that you can use for any product in our webshop. Ideal as a gift for friends or family!
8. How do I sign up for the newsletter?
You can sign up for our newsletter via the home page. This way you will always be informed about new collections and exclusive offers.
9. Are there any promotions or discounts available?
We regularly offer special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay up to date with the latest offers.
10. How do I contact customer service?
You can contact us by email at info@duluxe.nl or by filling out the contact form on our website. We aim to respond within 24 hours.
Do you have another question? Don't hesitate to contact our team!