FAQ

Delivery

Order times

You can expect your package to reach you quickly! We aim to ship orders placed before 5:00 PM on workdays the same day. For orders on Saturday until 3:00 PM. We work with PostNL for delivery, and they deliver no less than 96% of all our shipments to you the next working day.
Although we do our best to deliver your order quickly, it can unfortunately happen that a shipment is delayed by PostNL. If delivery is postponed for two days in a row, we kindly ask you to let us know. We are ready to take action and ensure that your order reaches you as quickly as possible.

Have you placed an order but not yet received confirmation?

It is possible that automatic emails, such as a confirmation email, end up in your spam folder. So please check your spam folder! If you don't see a spam folder, try logging in with a web browser on a computer or laptop.

Have you not received your package yet?

First check the Track and Trace code to see if something goes wrong with the delivery. If this is the case, please contact us via the contact form . Please note that PostNL may sometimes experience delays, which are beyond our control. We do our best to help you as best as possible.

To order

Payment methods

When checking out on our website you can pay with a wide range of payment methods, including:
Mastercard, Visa, American Express, Maestro, UnionPay, Bancontact, iDeal, Shop Pay, Apple Pay & Google Pay
This way you can pay with the method that suits you best.

Can I change or cancel my order after I have placed it?

We try to process orders as quickly as possible, so changes or cancellations may not always be possible. If you would like to change or cancel your order, please contact us as soon as possible via the contact form and we will do our best to help you.

What should I do if I received the wrong item or if something is missing from my order?

If you have accidentally received the wrong item or if something is missing from your order, please contact us immediately via the contact form . We will do everything we can to resolve the problem as quickly as possible and ensure that you receive the correct products.

Is your question not listed here?

Please contact us via the contact form. we will do our best to respond within 3 working days.